ResQ https://www.resq.co.uk IT Support Wales Thu, 18 Dec 2025 09:53:57 +0000 en-GB hourly 1 https://wordpress.org/?v=6.9.4 https://www.resq.co.uk/wp-content/uploads/2025/07/Favicon.png ResQ https://www.resq.co.uk 32 32 Why Staying Compliant Is Important For Your Business https://www.resq.co.uk/blog/why-staying-compliant-is-important/ Thu, 18 Dec 2025 09:53:57 +0000 https://www.resq.co.uk/?p=47745 Why staying compliant is important for your business and how Cyber Essentials & Cyber Essentials Plus Can Give You the Competitive Edge. Stay ahead with ResQ.

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]]> Small Business IT Trends for 2026 https://www.resq.co.uk/blog/small-business-it-trends-for-2026/ Wed, 26 Nov 2025 11:11:52 +0000 https://www.resq.co.uk/?p=47727 Discover the key IT trends for 2026 that Welsh SMEs need to know: cloud & hosted desktops, cyber security, connectivity, managed IT and more. Stay ahead with ResQ.

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]]> Managing 3CX Voicemail https://www.resq.co.uk/blog/managing-3cx-voicemail/ Thu, 21 Aug 2025 14:17:06 +0000 https://www.creative-n.com/?p=252 There are several methods to manage your voicemail, via the 3CX Windows Phone or your mobile, one of the easiest ways is using your desk phone. You can manage your Voicemail using any Desk Phone by dialing “998” (This may vary on your configuration). A voice menu system will announce options and allow you to […]

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]]> Microsoft Office Keyboard Shortcuts https://www.resq.co.uk/blog/microsoft-office-keyboard-shortcuts/ Thu, 21 Aug 2025 14:17:05 +0000 https://www.creative-n.com/?p=1999 Here are some quick IT tips to get you through the day. May be you want to add bullet points, simple:  ‘CTRL’ + ‘SHIFT’ + ‘L’ to add bullet points   One more, make you text Bold:  ‘CTRL’ + ‘B’ to make text bold Finally always save your work: ‘CTRL’ + ‘S’ to quickly save […]

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]]> Microsoft Word, Increase Font Size https://www.resq.co.uk/blog/microsoft-word-increase-font-size/ Thu, 21 Aug 2025 14:17:05 +0000 https://www.creative-n.com/?p=264 Why not increase the size of the text by using your keyboard, save you a click. Simply highlight the text you want to change and press the following key combination: ‘CTRL’ + ‘]’ to increase text size by 1 point ‘CTRL’ + ‘[‘ to decrease text size by 1 point  

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]]> 3CX and Call Transfer on a Yealink T20 https://www.resq.co.uk/blog/3cx-and-call-transfer-on-a-yealink-t20/ Thu, 21 Aug 2025 14:17:05 +0000 https://www.creative-n.com/?p=1996 There are two types of call transfer, Blind and Attended, I will explain the two types and how they both work. Blind Transfer: A “Blind Transfer” is one that allows you to transfer the call without speaking to the intended recipient, this is often used when you quickly look over your shoulder and see your […]

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]]> Convert PDF Files https://www.resq.co.uk/blog/convert-pdf-files/ Thu, 21 Aug 2025 14:17:04 +0000 https://www.creative-n.com/?p=2008 Convert a PDF file to Word 1. In Acrobat, select File > Save As Other > Microsoft Word > Word Document. You can also click the Tools pane in the top right, open the Content Editing panel, click “Export file to…” and then select Microsoft Word Document. 2. Type a name for your file. Click […]

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]]> Call Transfer https://www.resq.co.uk/blog/call-transfer/ Thu, 21 Aug 2025 14:17:04 +0000 https://www.creative-n.com/?p=3316 To transfer an incoming call, you have the following options: Attended Transfer – After taking the call, press the Transfer soft key or *. – Now enter the extension number. – Press . – Announce the incoming call. – To transfer the call, press the Transfer soft key or *, then you can hang up. Unattended […]

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]]> Voicemail https://www.resq.co.uk/blog/voicemail/ Thu, 21 Aug 2025 14:17:04 +0000 https://www.creative-n.com/?p=3321 Initial Set-up When accessing the voice mail system for the first time, set up your personal voice mail. – Press the message key on the telephone or dial the extension assigned by the administration portal to access the voice mail menu. – Then select “0 Mailbox Options” to set up your voice mail box. – […]

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]]> Microsoft Outlook & Word Tip – when you forget to turn caps lock off https://www.resq.co.uk/blog/microsoft-outlook-word-tip-when-you-forget-to-turn-caps-lock-off/ Thu, 21 Aug 2025 14:17:04 +0000 https://www.creative-n.com/?p=2005 When typing, it’s easy to sometimes forget you’re typing with CAPS LOCK ON IF YOu know what I mean. Easy fix for this when typing in Word. Simply press “Shift” and “F3” together and watch the case change. For example: I type “TEST”. After pressing “Shift” and “F3” the first time this changes to; “test”, […]

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