User Resources

Here are some quick IT tips to get you through the day. May be you want to add bullet points, simple:  ‘CTRL’ + ‘SHIFT’ + ‘L’ to add bullet points   One more, make you text Bold:  ‘CTRL’ + ‘B’ to make text bold Finally always save your work: ‘CTRL’

There are two types of call transfer, Blind and Attended, I will explain the two types and how they both work. Blind Transfer: A “Blind Transfer” is one that allows you to transfer the call without speaking to the intended recipient, this is often used when you quickly look over

Why not increase the size of the text by using your keyboard, save you a click. Simply highlight the text you want to change and press the following key combination: ‘CTRL’ + ‘]’ to increase text size by 1 point ‘CTRL’ + ‘[‘ to decrease text size by 1 point

Initial Set-up When accessing the voice mail system for the first time, set up your personal voice mail. – Press the message key on the telephone or dial the extension assigned by the administration portal to access the voice mail menu. – Then select “0 Mailbox Options” to set up

To transfer an incoming call, you have the following options: Attended Transfer – After taking the call, press the Transfer soft key or *. – Now enter the extension number. – Press . – Announce the incoming call. – To transfer the call, press the Transfer soft key or *, then

Convert a PDF file to Word 1. In Acrobat, select File > Save As Other > Microsoft Word > Word Document. You can also click the Tools pane in the top right, open the Content Editing panel, click “Export file to…” and then select Microsoft Word Document. 2. Type a

When typing, it’s easy to sometimes forget you’re typing with CAPS LOCK ON IF YOu know what I mean. Easy fix for this when typing in Word. Simply press “Shift” and “F3” together and watch the case change. For example: I type “TEST”. After pressing “Shift” and “F3” the first

If you need to download the VPN Client, please click here to be shown how to do this. 1. Click on profiles 2. Click on Add 3. Enter the details provided for your VPN Configuration Profile Name: VPN IP or Hostname: use details provided Username: use details provided Password: use

Draytek Smart VPN Client Setup guide Launch your preferred web browser and navigate to http://www.draytek.com/products/smart-vpn-client/. From there, select Download Version, followed by Smart VPN ZIP file to begin downloading the application. Open the downloaded file and run the application called “SmartVPNClient_5.3.0” Open the program “Smart VPN Client” from the windows